Salary Range: 4.80 LPA to 10 LPA
Experience: 8-10 years
Allview India is a leading electronics and appliances service provider committed to delivering exceptional customer service. With a strong
presence in the LED TV, Air Conditioner, and Washing Machine segment, we are looking for an experienced Service Manager to appoint
new service centres and lead our service team and ensure the highest level of customer satisfaction.
Job Description:
We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenance services for LED TVs, Air
Conditioners, and Washing Machines. The successful candidate will be responsible for managing service technicians, optimizing service
operations, and enhancing customer experience.
Key Responsibilities:
Team Leadership: Lead and mentor a team of service technicians, providing guidance, training, and performance management to ensure
high-quality service delivery.
Service Operations: Oversee all aspects of service operations, including scheduling, dispatch, spare parts inventory, and service quality
control.
Appointment: Candidates need to appoint new service centres.
Customer Satisfaction: Ensure exceptional customer service by resolving service-related issues, addressing customer complaints, and
maintaining a high level of customer satisfaction.
Technical Expertise: Utilize your deep technical knowledge of LED TVs, Air Conditioners, and Washing Machines to troubleshoot complex
issues and provide guidance to service technicians.
Process Improvement: Continuously evaluate and improve service processes and procedures to enhance efficiency and quality.
Budget Management: Manage the service budget to ensure cost control and maximize profitability.
Vendor Relations: Build and maintain relationships with suppliers and vendors to ensure the availability of spare parts and components.
Quality Assurance: Implement quality control measures to meet or exceed industry standards.
Qualifications:
Bachelor’s degree in Electronics, Electrical Engineering, or a related field.
8-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service and repair.
Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills.
Strong technical knowledge of LED TVs, Air Conditioners, and Washing Machines.
Excellent problem-solving and decision-making abilities.
Proficiency in computer applications and service management software.
Outstanding communication and customer service skills.
Budget management experience is a plus.